FAQ
VFT23 Publishing FAQ – Shipping, Returns, and Contact Information
Get answers to common questions about VFT23 Publishing, the media brand inspired by The Venus Fly Trap. Learn about shipping, returns, and how to contact us.
Q1. How does shipping and delivery work?
Orders usually ship within 72 hours. Once your order has shipped, you’ll receive an email with tracking details so you can monitor your order until it reaches you.
Please note if you order multiple items in a single order, items may ship from multiple locations depending on stock availability. This ensures you receive your full order as quickly as possible.
Delivery timeframes vary depending on your location. If you select express shipping, your order typically arrives within 1 to 3 business days. Choose standard shipping and your order generally arrives within 2 to 8 business days. Standard shipping is free for all orders over $50.
Q2. Can I change my shipping address?
Absolutely! Provided your order has not shipped, send us the new shipping address details as soon as possible, and we can update it for you. Email us at vft23official@gmail.com with your new/updated shipping address.
If your order has already shipped, you can still attempt to redirect it using the tracking link provided in your shipping confirmation email.
Please note: We cannot retrieve orders successfully delivered to an incorrect address, so double-check your details at checkout.
Q3. Help! My order is lost or hasn’t been delivered.
Our couriers quote 2–8 business days for standard delivery, but delays can occur. Your tracking number may show a “delayed” delivery date in such cases.
If your order hasn’t arrived within 20 days, contact us, and we can initiate an investigation with the courier.
Please note: Investigation timelines vary by courier. We’ll work to resolve your issue as quickly as possible.
Q4. What is your return policy?
We offer free returns for 30 days from the date your order is delivered.
Not all items are eligible for return. Any exclusions will be noted on product pages or at checkout. To be eligible for a return:
- Item(s) must be returned within 30 days of delivery.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at purchase, unless faulty.
- Item(s) must be returned in original packaging and in “as new” condition, including tags and specialty packaging.
- A photo of your item(s) prior to shipping is required for condition assessment.
Email vft23official@gmail.com to initiate your return.
Q5. I have an issue with my order, what do I do?
If something isn’t right with your order, don’t worry. Email us at vft23official@gmail.com with details, and we’ll resolve your issue as quickly as possible.
Q6. How do I contact VFT23 Publishing?
Our team is available via email 24/7. Expect a reply within 24 hours.
Email vft23official@gmail.com, and we’ll get back to you promptly.